Shipping

SHIPPING

SUMMER HOLIDAY IN CW 29 – we are back to ship your orders on Monday 25th. of July.

Please allow up to 2-4 business days for your order to be shipped. You will get a shipping confirmation via email with tracking information as soon as it’s available.

 

INTERNATIONAL SHIPPING / CUSTOMS

We ship within Europe. If you order from a country, which is a member of the EU, you will be charged Danish VAT, but no customs duty in accordance to the rules of free movement of goods. International shipping prices vary by country and the weight of your order.

For countries outside of the EU, customs charges may be applied. Customs charges are different for every country. BONGUSTA ApS does not take any responsibility for any customs charges and fee that may be added to your shipment. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs.

 

DAMAGED OR LOST PACKAGES

We are not responsible for lost or stolen packages.

If your receive the package and the goods are damaged, please report this to e-mail hello@bongusta.dk no later than 2 days after you have received it. If you receive the wrong item/size from what was ordered, please notify us as well. All approved returns and exchanges must be within 14 days of initial delivery.